Terms & Conditions

Product Availability

Nature-Expert.ca strives to stock a sufficient quantity of products offered on its website. However, the availability of these products is not guaranteed.
Nature-Expert.ca is not responsible for out of stock products.
If Nature Expert is unable to deliver a product ordered on www.nature-expert.ca, a message will be sent by email or by phone to the buyer. In this case, any amount charged by credit card by Nature Expert with respect to these products, including shipping, will be credited as soon as possible or the order will be delivered as soon as the product becomes available. Nature Expert reserves the right to limit quantities ordered through their website.

Pricing Policy

The prices listed on www.nature-expert.ca prices are set for sale to consumers.
The applicable sales taxes are not included in the prices shown.
www.nature-expert.ca reserves the right to change at any time the prices of products offered on its site without notice.
All prices listed on www.nature-expert.ca are in Canadian dollars.
Product prices offered on www.nature-expert.ca may differ from those listed in the Nature Expert store.
To compensate for unforeseeable market fluctuations, the Nature Expert reserves the right to change prices for products sold through its website at any time and without notice.

Shipping Costs and Delivery

www.nature-expert.ca ships to Canada and the United States via Canada Post or FedEx. Orders are usually delivered within 1 to 5 business days in Canada and 2 to 10 business days in the United States. FedEx and Canada Post do not guarantee these delivery times when shipping to remote areas. Additional charges may be added for orders shipped to remote areas or for seed orders and oversized items.


Free Shipping on Orders over $99

Free shipping is applicable to any online purchase of $99 or more before taxes.

Additional shipping charges may apply for orders to remote areas and for oversized or very heavy shipments.

Free shipping charges may not apply to orders placed by phone.

If additional shipping costs are required, they will be communicated to you by phone or email prior to shipping.  It will be up to you to accept these additional charges or to cancel your order.  If the order is cancelled, the total cost of your order will be refunded.

 

Payment

The only methods of payment allowed to make purchases on Nature Expert's website are credit cards and PayPal payments. We process Visa and MasterCard securely via PayPal.

Sales Tax

All prices shown on www.nature-expert.ca do not include taxes. These taxes will be added to your invoice when purchasing. These amounts as well as Nature Expert’s GST and PST numbers will be shown on your invoice.

Refund Policy

www.nature-expert.ca offers you the opportunity to exchange a product purchased online or to obtain a refund. What if your order is incomplete, or if you have received the wrong product or if you receive it damaged or defective? Please contact us by email or telephone so that we can solve all problems that may have occurred during your purchase. If the product is to be returned, we will provide you with a return authorization number to be included with your return.

1.   Incomplete order

On a few rare occasions, we cannot deliver a product. In this case, the customer service of www.nature-expert.ca will contact the customer. When a product is not available, the customer is offered a similar product if available in stock. If he refuses or if the order is incomplete because it lacks a product, www.nature-expert.ca will refund the purchase price of the product and the portion of expenses related to product delivery (including taxes). We can also put the order aside and ship it when all the items are in stock.

2.   Product received in good condition

Products ordered in error and that were delivered in good condition can be refunded or exchanged for another product from NatureExpert’s store at the customer's choice. However, the product must be unopened and unused and must be returned with proof of purchase (confirmation email or invoice printed by Nature Expert) within one month from the date of purchase. A return authorization number is required. Nature Expert does not reimburse shipping charges for exchange or refund of a product received in good condition.

3.   Defective or broken products

In the event that a product is received defective or broken, please contact Nature Expert, as soon as possible, so that we can remedy the situation.

4.   Product missing from the order

If a customer receives an order that is missing a product, they should contact the Nature Expert. Two options will be offered:

o    If the client wants the missing item, www.nature-expert.ca shall send the product and covers all delivery costs related to the new shipment.

o    If the customer no longer wishes to receive the product or if none are left in stock, www.nature-expert.ca will refund the purchase price of the product and all delivery charges paid for the entire order (including taxes).


All products purchased through www.nature-expert.ca may be returned within 30 days from the day you receive the product.
Please note: All returns must be in new condition in their ORIGINAL BOX OR PACKAGING and with all the documentation accompanying the product.
The value of exchange or refund on items in new condition is the total amount minus the shipping charges.
Please note that our 30 day money back guarantee does not apply to special orders. Special orders include orders with non-refundable items that we do not usually keep in our inventory or that are not found on Nature Expert’s website.
If you want more information or details on our return policy, please contact us by phone at 1-855-OIS-EAUX (1-855-647-3289) or email us via our website.

Cancellation policy

We reserve the right to limit the quantity of items purchased. We also reserve the right to cancel any order at any time for whatever reason.


Our mission


Our mission is to provide people with the necessary tools to study, enjoy and help conserve our natural resources. Your entire satisfaction is our ultimate goal