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Terms & Conditions

1. Product Availability

At Nature Expert, we do our best to keep an up-to-date inventory of all products featured on our website. However, we cannot guarantee product availability at all times.
In case a product is out of stock:

  • You will be informed by email or by phone.
  • If payment has already been made, you will receive a full refund (product and shipping costs) or your order will be shipped as soon as the product becomes available.
  • Nature Expert reserves the right to limit the quantities available for online purchase.

2. Prices

  • Prices displayed on www.nature-expert.ca are in Canadian dollars and exclude taxes.
  • These prices apply exclusively to online purchases.
  • They may differ from in-store prices.
  • Nature Expert reserves the right to modify prices at any time without prior notice, particularly due to market fluctuations.

3. Shipping

We ship to Canada and the United States, primarily using Canada Post.
Estimated delivery times:

  • Eastern Canada: 1 to 4 business days
  • Western Canada: 5 to 7 business days
  • United States: 2 to 10 business days
    (Delivery times may vary for remote regions.)

Shipping fees:

  • Free shipping for purchases of $130 or more before taxes, except for:
    • Phone orders
    • Remote regions
    • Oversized or very heavy products
  • Phone orders: a fixed fee of $2 applies for shipping label creation.

If additional shipping charges apply, you will be notified. You may accept these charges or cancel your order at no charge.

4. Payment

Online payments can only be made by credit card.
We accept Visa, MasterCard, and American Express.
All transactions are 100% secure.

5. Taxes

Sales taxes (GST, QST, HST) apply based on your shipping address. They are automatically added to your order at checkout.

6. Refund and Return Policy

You may return a product within 30 days of receipt, subject to the conditions below:

6.1 Missing Product or Incomplete Order:

  • You will be contacted if a product is out of stock.
  • You may receive a similar product, wait for restocking, or obtain a full refund (product and shipping).

6.2 Product in Good Condition (Change of Mind):

  • You may request an exchange or refund if:
    • The product has not been opened or used
    • It is returned in its original packaging, with proof of purchase
    • The return is made within 30 days of purchase
    • A return authorization number has been provided by our customer service
      ⚠️ Initial shipping fees are non-refundable for products returned in good condition.

6.3 Defective or Damaged Product:

  • Contact us immediately upon receipt so we can replace or refund the product at no cost to you.

6.4 Missing Product in Delivered Order:

  • We will ship the missing product at our expense, or you will be fully refunded, including shipping costs.

Non-Eligible Returns:

  • No returns will be accepted for special orders (non-standard products or items not listed on our website).
  • All products must be returned new, unused, in original packaging, with all documentation included.

7. Order Cancellation

Nature Expert reserves the right:

  • To limit quantities per order
  • To cancel an order at its sole discretion

8. Nature Expert’s Mission

We are committed to providing nature enthusiasts and organizations with the tools to observe, study, enjoy, and protect nature.
Your satisfaction is our priority. If you encounter any issue, please contact us — we are here to help.

Contact Us

Phone: 1-855-OIS-EAUX (1-855-647-3289)
Email: via the contact form on our website
Website: www.nature-expert.ca